Vespa of Thousand Oaks reviews

 
  • Phil T.
    • Phil T.

    We  did not buy from them because we are still shopping for a bike.  They had a good attitude and answered questions honestly.   Compared to other dealerships with high pressure, attitude and  high cost.  The prices of the motor cycles were clearly printed on the bikes and no hidden cost.   Price + dealer prep  + tax.  They are a small shop not a corporate store like the BMW dealership 9 miles away which I am not impressed with.  The mechanic took two hours out of the shops time to prep a bike for riding on a Saturday.   This is a small shop that tries really hard to service you well.  It is a great place for a women rider.  They are very patient towards a new rider.

  • LV H.
    • LV H.

    ****Bad Customer Service****

    Saw a 2013 kawasaki Ninja reasonably priced at $3995 due to the high miles 9.5k really excited to get approved, did my application on line went the extra mile and emailed all my scanned documents. Don't hear from there no follow up nothing, called dealer they said I needed a co-signer. Because if I took the deal a company that did approve ME, THEY wouldn't make any profit off the bike. Tell me how that sounds right?

    Mind you a week and a half has passed since they came to that conclusion and bs answer!!

    So I get my co signer to do an online application and guess what? No response, no call back nothing!! It has been 2 weeks since then and I have not heard from them!! Not once!! Oh and did I forget to mention the changed the motorcycle price to $4997

    I have a feeling they don't want to sell me the bike because they won't any profit but why do I have to pay the price for their mistake?

    ****DO NOT DEAL WITH TINY DEALERS LIKE THIS**** They don't care about the customer just their little greedy pockets.

    Monica V.
    Comment from Monica V. of Vespa Thousand Oaks
    Business Manager

    2/3/2015 I tried to reach out regarding this extreme misunderstanding via telephone and e-mail, but…  

  • Chicago C.
    • Chicago C.

    ***** Horrible Service************* CAUTION ************
    We brought our Vespa to Thousand Oaks in order to get it repaired after an accident. The repair estimate was extremely high!!! We ended up bringing our Scooter to Vespa of Sherman Oaks in order to get a second opinion.   The estimate that we received from Vespa Thousand Oaks was 50% higher.  In reviewing the estimate from Thousand Oaks, they were requiring us to replace parts that were not necessary.  Vespa Thousand Oaks inflated the costs so high that our Insurance Company wanted to Total our vehicle.  DO NOT GIVE ANY BUSINESS to VESPA THOUSAND OAKS.  The Owner's Name is Lucky and he also owns a used car lot.  The business is managed by his daughter Monica.  They are both completely unethical.  Also, they charged us storage fees for the time that our scooter was being assessed by our insurance company.  We ended up with a bill of nearly $500 for just a repair estimate and storage.
    STAY AWAY FROM VESPA THOUSAND OAKS.  They will try to rip you off.

    Monica V.
    Comment from Monica V. of Vespa Thousand Oaks
    Business Manager

    6/16/2015 Hi Dennis and Maria,
    Thank you for your review. I'm sorry to hear you had such an unpleasant…
     

  • Chuck W.
    • Chuck W.

    A few emails, a few phone calls and a scooter was delivered, how easy can it be. We did the on line loan application.  At 0.9%, why wouldn't you keep your cash working? Delivery was on time and a thorough explanation of the controls followed. The scooter was clean, undamaged and had 3/4 tank of gas. We are very pleased with the whole process and we never set foot in the dealership.

    Monica V.
     

    Comment from Monica V. of Vespa Thousand Oaks
    Business Manager

    6/16/2015 Hey Chuck. Thanks for the kind words. I hope you and Keli are enjoying the start of what is sure to…

  • Patti L.

    I saw a deal on line drove in from Pasadena on a Sat. I met with Monica. My credit was off and the original deal they had did not go through. Let me tell you! Monica went wayyyyy out of her way to make this happen!! I ended up with a fantastic deal got the bike!! I would highly recommend TO Vespa!!! It's not often you find a little gem like this. Small businesses are the best!! Monica was amazing, kept in touch throughout the process. Above and beyond! Thank you!!

    Monica V.
    Comment from Monica V. of Vespa Thousand Oaks
    Business Manager

    2/3/2015 Thanks for the nice words, Patti. You're making us blush. When Bobby came back from delivering your…

  • Dave G.
    • Dave G.

    We are going to small claims court on June 1st. Will keep you posted

    I took my 2013 vespa which i bought here in for service because it was running rough and the service…
  • Kevin C.
    • Kevin C.

    Visited this cozy Italian bike shop to test ride the Aprilia RSV4 this past Sunday.  Even though I live in the valley; which means an hour plus drive to Thousand Oaks, I decided to give this shop a try due to the great Yelp review.    

                  I had called the day before and spoke to Corey about the bike.  I was informed that they have a near new '12 RSV4 that I can test ride. I got the to shop right when they opened, all the employee were pushing out various bikes/scooters to make room in the show room.  

                   The test ride went well, and Corey and Monica both were very accommodating to all my needs and answered all my questions.   I never felt pressured during the visit, which is a rarity among dealership nowadays. If you are in the market for a Aprilia, Vespa, or Moto Guzzi, Thousand Oaks Vespa would be a great choice!

  • lisa s.
    • lisa s.

    Went to these guys and drove in traffic all the way from the Long Beach area. My husband bought a Aprilia paid about 16K. My husband knew what he wanted when we got there, it was all planned out. Service was fine but when you buy something from someone and especially paying cash you would think that they would give you at least a T-Shirt or something but no not them. They knew my husband was interested in the T-Shirts and they didn't have his size. (what I would of done if I worked there was just give him one.) No they offered him a 10% discount on gloves and oil that he bought. WHOOPIE!!!
    Then I drove the car home and when I was almost home I called my husband before my exit to see if he was home ok. NO he was pushing the bike on a main street in a bad neighborhood in all his gear. They forgot to tell him that the bike had no gas. I called and told them as I was going to see if I could help him and the sales person said that they only put in a little bit of gas due to being a new bike. At least they could of told us. Then we get home only to find out that they also forgot to give him a owners manual. So we called again and yes they sent him a owners manual but for the wrong bike. I'am telling you that if this happened to me I would have taken the bike back.
    They also send him a T-Shirt. Ok Well guess what??? WRONG SIZE.
    Come on guys get your shit together please. So BEWARE when you go that these guys are not professional and don't know how to treat customers.

  • Ron W.
    • Ron W.

    Bought A Piaggio Fly 150 3V from these guys. The salespeople were great! No pressure whatsoever.

    My son and I needed helmets.....did they try to sell us the expensive ones? Nope. The found two extremely reasonably priced helmets and sets of gloves.

    The scooter was delivered on time, 2 days later exactly when they said they's show up.

    Truly outstanding! Especially compared to the experience I had with the Audi dealer a few miles away a 2 months earlier......LOL!

  • Brian U.
    • Brian U.
    12/26/2014 Updated review

    I have not used my Bike for a few Months as my back's been giving me problems.It wouldn't start.  I called The folks at Vespa- Moto Guzzi of Thousand Oaks Wed (Christmas Eve) because they have treated me great in the past. No surprise, as promised, Corey called me this morning and is on his way to my house to pick up my Bike. I have full confidence it will be fixed at a fair price and in a timely manner. This is a GREAT SHOP to deal with! Thanks everybody!

    2/9/2014 Previous review

    I have now had my Moto Guzzi for  about 4 Months. Although I live in Chatsworth, Vespa, Moto Guzzi…

    I bought a 2007 Moto Guzzi Breva. My office is in Thousand Oaks so I thought that I would try The…

     

  • Daniel A.
    • Daniel A.

    So....I bought a 2013 moto guzzi v7 stone from these guys in February of 2013 and have never felt so "left in the wind" by a dealership whom I've purchased a vehicle from. This is my first motorcycle and I do not have experience wrenching on them. So of course I would like to be able to depend on a shop to take care of me, especially one I purchased the bike from. When I had to bring the bike in for warranty work due to failed seals, I always felt as if I was bothering them and getting parts always seemed to take longer then the prerequisite week. They would always pass me along on the phone to whom ever was supposed to do their job, but thats not the best part.
        After a couple months my bike developed a very audible squeak, which to me and others with bike expertise said the problem lay somewhere in the clutch. I take the bike to t.o. vespa to get it checked and straightened out. With the shop manager(monica) and the tech(drew) present, I get the bike to recreate the sound. Monica hears it but Drew does not, oh well. I leave the bike with them as it was also going to get some seals replaced. I specifically wanted them to check that damn noise out. To my surprise all I get is this response to the noise problem: " You know unless something is obviously broken we cant really do anything about it, unless its easily diagnosed." WTF! This machine is not working as intended as when first bought and all you are gonna tell me in a nutshell is deal with it until a more obvious problem presents itself for us to fix! Basically they did not want to do their jobs and actually work/look at this bike. Pure smoke up my bum.
       Now here is the real kicker folks: So last month when my bike was due for its next service and running crappy i may add. I decide to take it in to another Moto Guzzi dealer in Sherman Oaks, hoping for a better experience. I get to Sherman Oaks Vespa and the staff there is on point from the start, friendly and looking to HELP ME OUT! I meet up with David(owner), tell em my story and the problem with said squeal that hasn't been taken care of by T.O. Vespa. I s!&t you not, their tech was easily able to figure out the problem in 15min of me arriving there. It severely needed a clutch adjustment and had a stripped/broken part at the clutch lever. Wow! that could have been taken care of by T.O. vespa but wasn't  because they never looked at it obviously! Wait there's more....while the service is being done to my bike it is discovered that bike had the wrong spark plugs in it. Some genius decided to put spark plugs meant for a vespa scooter in my machine! Oh and guess who did the last service....thats right Thousand Oaks Vespa. I could go on but all it does is make me cringe.
       Funny thing is, I was questioning the quality of these bikes, but all along it was bad service. Bike runs top now thanks to everyone at Sherman Oaks Vespa. Love my bike again!

  • Boaz M.
    • Boaz M.

    Nice selection of bikes and very nice staff.  Very personable and very accommodating.  No pressure and a very nice experience overall.  None of the macho crap you get in some dealerships.  I recommend.

  • Kerry M.
    • Kerry M.

    After a frustrating 10 months of searching for my dream machine (Honda Goldwing), ironically I found a trade in at Vespa Thousand Oaks.  Salesman Steve was patient and helpful, even went out with me (separate bikes) on a test drive.  Though debt free with a great credit score, being a self employed artist equals kryptonite, and I have been repeatedly turned down for financing.  Lucky is aptly named, as the financial guru, after much time and effort somehow made it happen, with an awesome rate to boot!!  Monica did my paper work and was most gracious putting up with my less than mature whooping, brain farts and shaky hands as I filled in all the applicable spaces.  I am one happy camper and I am deeply appreciative of my experience  with Vespa Thousand Oaks!!

  • Hilda J.

    Wow!!  Finally decided to pull the trigger and go for 2013 Aprilia SBK.   Negotiated the price with Lucky over the telephone.  He said to come on down and that I would not be disappointed.  He was correct.  What he quoted on the phone was true and even received 500 in store credit.   Monica is very knowledgeable in motorcycles, she knows her merchandise and all of the accessories.  Thanks everyone for making it so easy!!!

  • Chris B.
    • Chris B.

    This business will do anything for a sale. Extremely unethical and no regard for people's safety or well being. Shop elsewhere!

    DO NOT SHOP HERE!! This business and their " sales person" sold a Vespa to my 85 year old father…
  • Heather H.
    • Heather H.

    I've dealt with Vespa dealers on west coast and east coast. This one is the best by far. Went in for the first time to have my scooter serviced and entire staff went above and beyond to help get me back on the road. Monica and Drew were amazing. Superb service and very comfortable atmosphere. Wouldn't recommend anywhere else to buy or service!!

  • Justin D.
    • Justin D.

    Place is awesome! I was looking for the ever-so-elusive Moto Guzzi V7 Racer. I was placed on a waiting list by Monica, and was told that it would be in around a week. One week later I get a call from Monica saying it's in! I went down and test drove it, and bought it. Monica was really helpful and cool to deal with, even got a better deal through the lender they used! Nick was also super cool!

    Monica even led the way on the test drive ripping up the street in her Vespa 250!!!

    Customer service is A+

 
 

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