Scooter Works reviews

 
  • Beast B.
    • Beast B.

    As far as the sales dept buying my 2015 scooter today from Alex went well. Great customer service!!! I just hope I'm treated the same way by the service dept in the future.

  • Timothy J.
    • Timothy J.

    Update manager did not like my review so he called me and cursed me out . I guess that's a  reason to never go here . How childish and immature .

    I brought my scooter here to get fixed . The customer service was awful . They replaced parts that…
  • Ruben R.
    • Ruben R.

    Great service!!!! Retail people are awesome ( Meridee ) and the service department manager ( Brandon ) is always there to help. No complaints at all about the shop. Awesome place to get your service for your scooter!!!!

  • Connor S.
    • Connor S.

    This place is just awesome. I was having difficulty finding a shop to work on a Tomos Nitro, and these guys told me they do not usually work on that type of scooter but would help out anyway. Their service was exceptional and they had it everything perfectly repaired the very next day. They communicated with me as to what they were working on the entire time, and also catered to the pickup times I needed due to my difficult work hours. These guys are straight bosses, and now my scooter runs even better than it did when I bought it. Three thumbs up if it were possible.

    Ryan R.
    Comment from Ryan R. of Scooterworks Chicago
    Business Owner

    5/14/2015 Thanks Connor, I know it can be tough to find someone to work on the Chinese scoots and we just try…

  • Kyle S.
    • Kyle S.

    I've never met a person who had a truly positive thing to say about the service department of any scooter shop in Chicago, but Scooterworks has been my unfortunate foray into this world. As the former owner of a Stella 4T, I went to Scooterworks because they were the certified Genuine shop to handle any warranty work on my scooter. Once that warranty ran out, I had very few options - none of them came recommended.

    The first major problem was trying to upgrade the Stella to a performance kit they sold. After many many breakdowns, tows, and weeks of attempting to get the jetting right on my new carb (and loss of riding time), We gave up and they reinstalled my stock carb at no cost. Communication was terrible, and I had to repeatedly call to get a status update. I would pick up the bike only to have it break down a block from the shop when it was "working fine".

    My clutch cable snapped 3-4 times during the 3 years I owned this thing, and every single time i had it sent for repair, the bike came back with either a mystery scratch, stain to my bags, or filthy greasy scooter. When i get my car serviced, the mechanics don't ding my doors and leave grease on the seat.

    The final straw was the last time I had my clutch cable replaced, and i was given my scooter back with two large gouges on the glove box. I thought it was grease until i tried to wipe it off at home. After attempting to contact the service manager (Brandon) multiple times, he never responded to me or attempted to rectify the situation.

    In short, terrible communication, little to no accountability for negligence. General incompetence. It's a shame because they seem like nice guys when you deal with them in person.

    i sold my Stella, and I'm excited to never deal with this service shop again.

    You've been warned.

  • Nick B.
    • Nick B.

    I had a really rough time with my icebear scooter after I broke the header pipe. This was largely due to the manufacturer's terrible parts department. I had some issues with a particular member of the scooter works staff who did not want to help me on top of very poor customer service skills. However, the management team has been trying to go out of their way to make it right. All said and done, I guess this is all I can ask for.

    The sales staff here is friendly and helpful. Sadly, that's where the good part of this place ends.…

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